Returns and Exchange Policy

At Simplelife Mobility we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

In accordance with the Distance Selling Regulations (DSRs) Simplelife Mobility gives customers a “cooling off” period in which orders can be cancelled up to 28 working days following the date of delivery.

If you decide to return or exchange your order, you will be responsible for the cost of returning the item(s) to us unless we delivered the item to you in error or the item is faulty. You will receive a full refund for the product purchased providing the goods are in a re-saleable condition.

When returning goods, we recommend that you pay for a tracked/signed delivery for your protection.

If you are unable to return the product to us please call us on 0800 978 8907 as we can provide this service for you at various fees depending on the type of product(s) you are returning.

Returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. If products are not in a re-saleable condition on return, Simplelife Mobility reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Simplelife Mobility. We will apply a restocking fee of 20% of the value of the product on return of cancelled orders, this will be deducted from your refund.

Refunds will be processed as soon as possible, and in any case within 30 days from receipt of cancellation.

The original cost of delivery will not be refunded for cancelled orders.

If your goods have been damaged in transit please retain the packaging and inform us immediately, giving as much information as possible. All damaged or faulty goods will be replaced with an equivalent product, or a refund will be given.

We respectfully advise, before the point of order, that all customers are responsible for making sure that measurements are accurate and must ensure that any goods ordered will fit through all doors, be suitably maneuverable in the desired setting, and that Delivery is otherwise unobstructed and that all valuables are safeguarded from accidental damage. We will not accept returns for the reason of incorrect measurement or restricted manoeuvrability once the item has been successfully delivered

None of the above Terms and Conditions affects your statutory consumer rights.